do you want to be qualified or do you want to be amplified? accepting your role as a leader

I just came back from the World Domination Summit, a 2-day party with 500 of my closest friends.

Looking around the ballroom, everyone gathered & buzzing with excitement (and coffee, it is the Northwest after all!), it was clear to me that there were only 2 types of people in this room:

  1. Leaders
  2. And those on the cusp of becoming leaders.

That’s one exciting revelation for me. I really wanted to run on stage, grab the mic, and tell everyone what amazing leaders I saw sitting around me. I didn’t…. maybe next year, Chris?

Last week, I spoke with Sinclair about a lack of leadership in the entrepreneurs around me. They’re struggling to find their voice, struggling even more to be heard, and therefore struggling with cash flow. She agreed: a major stumbling block in making a business work is accepting your role as a leader to others. It’s less that entrepreneurs are not leaders and more that they haven’t owned their own leadership yet.

Becoming a leader can be frightening. It means your opinions are trusted, your ideas are given weight, your voice is heard. That’s a lot of responsibility! But offering a product for sale or guidance for hire carries the same weight. You can’t avoid the responsibility and, if you try, you end up feeling a bit trampled.

If you’ve abdicated your position of leadership as a business owner, you probably have a difficult time prioritizing your work, you feel like you have to shout to be heard, and what little communication you receive is generally in the form of polite encouragement instead of cash. When you don’t act out of leadership, you feel subject to the flow of the system instead of a driver on your own wide open road. When you haven’t accepted leadership, you use qualifiers like “I think,” “in my opinion,” and “maybe” instead of unequivocally owning your beliefs.

Do you want to be qualified or do you want to be amplified?

When you accept your own leadership, your voice is joined by those who trust you and by those who support you. You are no longer listened to – your word is acted upon.

Being a leader isn’t about how many customers/followers/friends you have, it’s about shining out of the dark.

Being a leader also isn’t dependent on what your business is about. You can lead from any industry at any level, it’s a mindset not set of qualifications.

Accepting your role as a leader allows for your art – your voice – your change-making to be witnessed.

You, my friend, are at the cusp of a new dawn and we need you as a leader in this new day. We need a jolt of your power and a taste of your juice. We need you to bring forward new, crazy ideas. We crave your voice & vision.

Will you step up? Will you show up?

I’ll be speaking more about this & a whole lot more at Profit Catalyst in Portland in a few weeks. This event – organized by Sinclair & also featuring the brilliant Charlie Gilkey – will be like no other and the good news is you don’t even have to catch a flight to attend. Sinclair is offering a simulcast version (watch with us live!!) of the full event so that you can get activated, catalyzed, and edified about doing business in the 21st century right from the comfort of your very own home.

To get all the details on Profit Catalyst – both the LIVE and SIMULCAST versions – click here.

PS The first 10 peeps to click the link above AND register for the Profit Catalyst simulcast will also receive a free 1 hour coaching session with me to be used between August and September 2011 (a $200 value). This is a great way to follow up on what you learned and grab one-on-one help where you need it most! So click here and get registered.

Bird by Bird, Business by Business: What you can learn about your passion-driven business from Anne Lamott

My first introduction to Anne Lamott was while I was in college. I was studying religion both from an academic perspective and from a faith-based perspective. The two are not exclusive. Her book of essays on faith, Traveling Mercies, was a big hit & had become (and still is, I think) required reading for young women struggling to find an edgy voice for their faith.

I read the vast majority of it on a transatlantic flight the summer between my sophomore & junior year and promptly left it in an airport in Vienna.

Nevertheless, that book gave me a lot of hope. It wasn’t that it was anything too new to me – just a true reflection of so much of my own internal dialogue, printed and bound.

Somehow, no one ever suggested reading Lamott’s book on writing, Bird by Bird, until Megan sputtered that she was shocked I’d never read it. Oops! I devoured it while flying between Allentown and Portland last week. With each new chapter, I was shocked at what I was reading. I wasn’t learning that much about writing but I was seeing business & marketing strategy in a new whole new light.

What Anne Lamott has to say about the craft of writing also applies to building a passion-driven business in the 21st century. I will share a few of my favorite ideas below but, please, do yourself a favor and add Bird by Bird to your business reading list!

The problem that comes up over and over again is that these people want to be published. They kind of want to write but they really want to be published. You’ll never get to where you want to be that way, I tell them.

You kind of like what you’re doing but what you really want is to make money, be successful, have a business that supports you.

You can’t put the cart before the horse.

You must dig deep to find the passion in what you’re doing or you need to make your passion what you’re doing before the truly desired results will manifest themselves.

It is entirely possible to build income streams, a working business, and a platform before you have your true soul-work nailed. But until you nail it, the really juicy results will remain out of reach.

The core, ethical concepts in which you most passionately believe are the language in which you are writing.

These concepts probably feel like givens, like things no on ever had to make up, that have been true through all cultures and for all time. Telling these truths is your job.

Want to know what to blog about? What to send in your emails? What to tweet about? Tell us about the world from your perspective: the givens, the understandings, the questions, the codes, and the visions.

Explain to me what is most basic to the way you see the world & the people in it.

Explore & expand, sure. But understand that what is core to you may be new & exciting to me. Understand that I may have never met another person that believes what I believe and to find you, putting words to my thoughts, makes you a superhero. Tell me the stories that never get old (even if they do for you).

Don’t skip ahead. And don’t forget about this just because you’ve been around for awhile. Keep coming back to the very core of what you believe to be true and tell me anew.

All of us can sing the same song, and there will still be four billion different renditions. Some people will sing it spontaneously, with a lot of soulful riffs, while others are going to practice until they could sing it at the Met.

Bottomline: don’t worry about the competition. Keep your mind on your own business, you own song, and sing it loud!

Those who might look like competitors to outsiders may really be potential harmonizers.

We all have a little something different to offer. When you get clear on what notes you’re singing, it’s easy to find those around you who are singing the same song with a different set of notes. And, since I have a minor in music, I can tell you that’s the definition of harmony.

Harmony is beautiful. And it’s often something that gets people to take notice.

Do your ears perk, does your skin prickle, when you hear two or three singers raising harmony into the world? Mine do. Mine ears also perk, my skin also prickles when I see you collaborating with and supporting fellow business owners. Find your harmonizers and lift up a song.

Perfectionism is the voice of the oppressor, the enemy of the people. … I think perfectionism is based on the obsessive belief that if you run carefully enough, hitting each stepping-stone just right, you won’t have to die. … Perfectionism means that you try desperately not to leave so much mess to clean up. But clutter and mess show us that life is being lived.

If you are waiting for your idea/website/launch/business model/ebook/service package/copy writing to be perfect before you get started, it’s time to quit waiting. Just start. It will never be perfect. Instead, it will wallow in mediocrity and the only person to ever know about it will be you.

Go big – go public – or go home.

There will be mess, failure, destruction, frustration, and sorrow. And that will make your victory & success all the sweeter.

Amidst mess, there can be order. Amidst failure, there can be perseverance. Amidst imperfection, there can be greatness. In fact, that’s the only way those things have ever existed.

Convinced? Add Bird by Bird to your reading list.

time to get activated, catalyzed, and just plain excited: interview with Ashley Sinclair

Oh boy! Do I have some big news for you?!

In a few short weeks, I’ll be speaking at a fab event hosted by the fab Ashley Sinclair, of Self-Activator. I’ve been watching Sinclair’s business explode for a while. If you dig my vision of a world led by passionate, creative entrepreneurs, her vision is going to rock your socks too.

You can find out more about the event – Profit Catalyst – and how to participate (including a sweet deal from me!) at the end of the post. But please take a minute to read through this brief interview with Sinclair where I dispense with the niceties and cut right to the quick.

You have experience working with large corporations & organizations. Why work with individual entrepreneurs?

Two very important reasons:

  • I love business
  • but I speak entrepreneur.

I come from a family of them. So I’ve been learning the ups and downs, the risks and rewards, of running your own business my whole life long. From tiny cottage businesses to multinational corporations, I’ve seen it all, but I’m most interested in the entrepreneur’s experience.

I want to be on the leading edge of culture and innovation, helping change agents push things forward. I may be biased, but I believe individual entrepreneurs are in this incredible, unique position to do just that – and I love to help them get there.

Well, we certainly have that in common!

You run a BIG business with a highly individual touch. Your tribe feels like they are connected to your personally (and I suspect that they are!). But in order to achieve this big business, you’ve got a team working behind you and supporting you.

Did you build your business with a team in mind? And how would your business be different if you didn’t have a team?

This is such a great question. I built my business with my personal strengths in mind – so yes, I planned on a team from the beginning, even though it was just me for the first 6 months. I know that I’m at my best when I’m leading a group of people, and helping each team member contribute what they are really best at.

I just don’t show up in the biggest way until I’ve got people to lead, so I make sure that I do. My own business would be much smaller in scope if I was still a solopreneur. I’d be much farther removed from my audience, since I’d be focusing solely on automated income streams to maximize my leverage on my own. And I think I’d simply be less creative, because I know that I build things best when working with a team.

You approach business creatively, holistically, and strategically. How do you envision business changing for creative entrepreneurs over the next 5 years? What strengths will be most valued?

I think we’ll continue to see a proliferation of boutique creative industries pop up, as the way we digest content and info matures in the marketplace. I would not be surprised if this proliferation required all entrepreneurs to become branding and positioning experts – I think we’ll see less hangups about that as people get more comfortable with the self-publishing model of sharing free content to attract business.

I believe Individualization will increase in perceived value, big time. Authenticity will be at a premium, because nothing else will get through the noise of the marketplace.

Many start-up entrepreneurs have major difficulty getting past the PROFIT part of business. Their heart & souls are invested in what they’re doing and that’s just hard to price. What is ONE thing you wish entrepreneurs knew about themselves & they’re inherent ability to command a good price for their work?

Oooh, this is so tough to share just one thing. I’m going to with what I think you need to know first:

Pricing has nothing to do with your worth as a person, or the worthiness of the client. It’s not the time to get squeamish, that’s for sure.

If you’re struggling to make a good living, you’re absolutely useless to those outside of yourself.

Price accordingly – the world needs your gifts, and needs you at your best, so you’ve gotta take great care of yourself to begin with by charging well for your work. I mean it – this is non-negotiable for passionate entrepreneurs who want to make a contribution.

Making this higher pricing understandable and desirable to your customers is the art of packaging and positioning. Don’t worry, it’s a skill set, and it can be learned. Hallelujah!

In my experience, coaching crafters and Fortune 500’s alike, I’ve found that if you give the customer the right info to make a great decision about your product, they are more than happy to pay a premium, every time.

Profit Catalyst: You’re Invited!

How’s this sound?
: More play than you’ve had in the entire last year.
: More training than you thought a human could handle in 72 hours, at all levels of the entrepreneur.
: The neuro-rewiring stuff you guys always beg me for.
: The sales-conversion insider strategies that buck all soulless trends.
: PROFIT – leveraging what you’ve got to rake it in.

That’s what Profit Catalyst is all about. And since I’m all about producing the work of your heart & soul whilst making a keen profit, I’m speaking at this outrageous event. Join me, Sinclair (above!), and Charlie Gilkey, of Productive Flourishing, fame to get catalyzed.

Click here to learn more.

PS If you click through my link above and decide to meet up with me at the live event, I’ll gift you one of my Jumpstart packages, a $400 value, to be used between August & September.

Connect with Sinclair on her website or on Twitter.

it’s entrepreneur-o’clock, do you know where your money is?

“My business is going great. But I have no idea how much money I’m making!” she said.

Hannah Marcotti had inadvertently stumbled on to one of my pet issues.

“What?!” I exclaimed, not sure if I kept the horror in my head or let it creep into my voice.

If you don’t know how much money you’re making, how can you say business is going great? Beyond that, business could be so much better if you had an idea of how much money you’re making.

It didn’t take me long to figure out that this is not an isolated problem. Hannah has good company in flat out ignoring the money side of her business.

Our relationships with money are so volatile that we think ignoring it is a good strategy.

Ignoring your relationship with money won’t make it go away, in fact, you’ll only be sucked further into the financial screaming match.

In Hannah’s case, she’s an entrepreneur with an online business, the solution is simple. She set herself up with an account on Outright.com. Outright is my bookkeeping platform of choice. You link up your PayPal account, credit cards, or bank account and track your business income & expenses while you sleep.

Special deal from Outright!

Whilst this post was waiting to be published, Outright contacted me about offering YOU an extension of their FREE trial period. The first 25 readers who sign up using the code “scoutout” will receive a free 90 day trial of Outright. How cool is that?!

I check in with Outright a few times per week, being careful not to become too addicted to the numbers. A simple green & red bar graph tells me how I’m doing for the month and I quickly do a little math to see how I’m doing in relationship to my goal.

I am always aware of my income for the month and profit for the year. And I put that information to good use.

As a business owner, you simply must be aware of the flow of your money. Money must inevitably flow in and inevitably flow out. Without the ebb & flow, there is no business.

Once your mindfulness around your money grows, you will feel free to start creating financial goals, investing in yourself & your business, and bringing in help to allow you more freedom.

So what’s happening with Hannah?

Looking at my income for the first 6 months of the year, I instantly thought “Okay, I can triple that.” That is a huge jump for me to even believe that. If I wasn’t looking at real numbers how would I know what triple it was?

Instead of allowing her business to happen to her, Hannah is taking control of her business. Instead of grabbing at the money that flows by her, Hannah is making a plan to channel it in her direction.

Of course, now she is wondering what to do knowing that she has more money. When you know you have more money, you automatically want to put it to “good” use. Now she’s working on creating a plan for saving, investing, and earning more. But that’s a post for another day.

Entrepreneur, do you know where you money is?

If you like this post, you’ll like these other recent posts:

what you wish you would have known when you graduated: the post-college survival kit by sarah von

Post College Survival Kit by Sarah VonAnd now for something completely different.

I have deep love for college students. And soon to be college students. And just graduated college students. And really anyone who feels like they are maybe sorta still a student and not quite a “grown up.”

Mostly because I still maybe sorta still feel like a student.

Stepping on a college campus is electrifying for me. The hum of the institution is pleasantly deafening.

I’ll make just about any excuse to go to a college. Note: if you happen to be a professor or administrator at an institution of higher education, let’s talk. I’d love to talk to your students about entrepreneurship, new media, and the value of creativity in the New Economy.

So when I heard that Sarah Von, of the blog Yes and Yes, had created a Post-College Survival Kit I wanted to get me some of that. I wanted to talk to her right away and find out if she loved college students as much as I do. She does.

Her course – which you can still get in on live, live, live – is geared towards recent grads or those in similar situations. But our interview is for everyone. The state of higher education and the preparation of the next generation is everyone’s concern.

Here’s what we talked about:

  • What assets do does a recent college grad have that most students don’t think about or leverage?
  • What did Sarah do right after graduating? What would she do differently?
  • What is the number one thing most college students are missing from their experience of the world?
  • What should college students concentrate on attaining for themselves? How should they be measuring their life-after-college experience?
  • What’s Sarah’s vision for the world’s youth as they grow up?
Listen below:
[audio:http://taragentile.s3.amazonaws.com/sarahvon.mp3]

Or download here. (right click then save as…)

are you telling the wrong story?

I have a confession to make. I think about you. Quite a bit.

I dream up what you might have had for breakfast. I envision the conversations you have with your husband or girlfriend. I imagine the situations you get stuck in and the kind that make your whirl with excitement.

You’re the main character in the story I write in my head.

Thankfully, you let me know I’m doing a pretty good job. You write me comments like, “How did you know I was thinking about that?” or “This is just what I needed to hear today!”

I’m no Sookie Stackhouse.

But I do make a point of understanding you.

By now, entrepreneur, you understand that your story and how you weave it is often what differentiates you from a pack of similar makers or service providers. Your story provides the context for your business. It explains what you do and, more importantly, why you do it.

But your story is not the reason people buy.

Someone buys when she understands how your product or service fits into her story. This is the essence of marketing: weaving your product or service into the story of your customers’ lives.

Lately, I’ve read some comments from people who get a little sick when asked to create a customer profile bedecked with demographic informational accessories like income bracket and age. “It’s icky to consider how much money my customers make or where their kids go to school,” they say.

“What does it matter?”

Stories have the felicitous capacity of capturing exactly those elements that formal decision methods leave out.
— Don Norman, Things That Make Us Smart

Yes, wanting to know the median age of someone’s children or their shoe size is icky if it means that you can create a formula that tells you exactly what marketing techniques will result in the most sales. But that’s not why we want to know these figures. These facts, figures, and suppositions help us craft a story.

Just like you, your customers’ circumstances are not separate from the greater narrative of their lives. Their income, age, location, clothing style, favorite coffee hang out, and Android vs iPhone preference help you understand their story. When you fill in the mad lib of their lives, you have a clear perspective on what they love and what they need.

Marketing and sales do not fit into some neat formula or instruction manual. Marketing and sales live in the imagination. They put us in touch with one of the greatest of human attributes:

Empathy.

One aptitude that’s proven impossible for computers to reproduce, and very difficult for faraway workers connected by electrons to match, is Empathy.
— Daniel Pink, A Whole New Mind

The empathy we muster for the whole experience of our customers’ stories is directly related to our ability to close the deal.

When you understand a customer’s story, you can become a character in it.

Create your customer story
  • Use Pinterest or a photo editing tool to create an inspiration board that gives you a visual representation of what your customer is like.
  • Write out a “day in the life of” schedule for your customer.
  • Paint a picture of the situation your product or service aims to help with.
  • People watch. Look for people you might imagine to by your ideal customer. What are they thinking about at that moment?
  • Create a private Twitter list of users you think of as your ideal customer. Follow it for a few weeks to get a feel of what in their lives is “tweetable.”

The aim here is not to sell people things they don’t need. The aim is to create the things they do need. The aim is to understand what is missing from the story & supply it the only way your own character knows how.

Would you rather be a character in a story or an advertisement on the page?

That’s what I thought.

Today, forget about honing your own story. Concentrate on becoming a part of your customer’s story. Fill in a gap she didn’t know was there. Help her put into words what has gone unsaid.

Become a character in her story.

Play along. Leave a response below to tell me the story of your customer. Include as many details as you can. Tell me about a problem or question she has. Offer the tale of her greatest success. Today, you be the author.